Support page

We recognise the importance of providing excellent support to our customers. Whilst our software is well known for its ease of use, inevitably you will occasionally need to speak with an experienced tabs^tm developer to solve a particular issue or get advice.

We have a telephone support policy to deal with problems or queries. Our helpdesk is open from 9am to 5pm Monday to Friday and 9am to 2pm on Saturday. In addition to our telephone support, you may submit a support request via email to support@carltonsoftware.co.uk, or alternatively by logging on to the customer area of our website, where you will find an FAQ section that is often updated with the most common solutions to frequently asked questions, our user guide, online tutorials and the latest correspondence regarding any of your support queries.

When you submit a query via email or our website, you will be provided with a reference for your support query. Progression on your support query will be made via email or by a telephone call from one of our developers. The job will only be closed once everything is complete, with an email confirmation or call made if required.

As part of the license and support agreement with tabs^tm, you may call our telephone helpline, submit support requests or request on-site support from a tabs^tm developer as often as you wish.

We regularly update tabs^tm each year with exciting new features and developments for you to benefit from. These upgrades are included in the annual support and upgrades fee. When a new version of tabs^tm is released, specific details regarding all new and updated features are provided along with an amended user guide and demonstration.

Because the system is constantly being improved, our trainers and developers are available on request to provide specially arranged on-site training for your staff to help you make the most of the software.